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T E X A S L I B R A R Y A S S O C I A T I O N |
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This site includes free recordings
from the TLA Strategic Initiatives CE Series of
webinars. |
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TLA Strategic Initiatives CE Series |
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Winter 2010 -
Collaboration:
Watch for details. FALL 2009 Series: Communication School Library Data: I've Called You All Here Today To...? Julie Beth Todaro, dean of library services for Austin Community College, covers using the school data from the recent TLA voter opinion survey to market school library programs and improve communications with local PTAs, support groups, and administrators. Todaro, who has worked with school library administrators on this issue and chairs the TLA PR Committee, provides hands-on and replicable strategies for convincing others to speak out for school libraries. Julie Todaro's webinar was held on October 13, 2009.
Webinar Recording: Presentation audio: mp3 (5.3 MB) | Flash version of the ppt with audio Building Relationships and Influence That Will Help Your Library Susan Mann, director of Hillsboro Public Library, provides “in-the-trench” training on cultivating and influencing elected officials and making sure libraries, librarians, and friends groups are at the decision-making table. Having skillfully negotiated the art of “being heard,” Mann offers a unique, creative, and doable program for taking charge of your library’s future. Susan Mann's webinar was held on October 20, 2009.
Webinar Recording: Presentation audio: mp3 (5.8 MB) | Flash version of the ppt with audio "Big" Challenges (and Opportunities) for Academic Libraries Robert Walton, chief executive officer of Claremont University Consortium, former executive vice president and chief financial officer for Innovative Interfaces, Inc., and library automation consultant, addresses the trends and changes he sees facing academic libraries. As an academic administrator, he shares strategies for advancing academic libraries for the next generation of higher education, with discussion from Gillian McCombs, Dean and Director of Central Libraries at Southern Methodist University, and Tracey Mendoza, Dean of Library Services at Northeast Lakeview College. Robert Walton's webinar was held on October 27, 2009.
Webinar PowerPoint Presentations:
Webinar Recording: Presentation audio: mp3 (7 MB) | Flash version of the ppt with audio |
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PREMIUM
Webinar From
TLA!
Recording
for sale at TLA Store This introductory customer service class is recommended for any staff member who interacts with customers (patrons) on a regular basis. The webinar deals specifically with attitudes and actions for cultivating customer loyalty with both internal and external customers at the library. The presenter offers specific tools and techniques to help cultivate loyal library customers, and make the patron experience meaningful and memorable. Presenter Steve Wishnack is the founder and President of Think & Do, providing consultation, seminars and workshops that help organizations cultivate customer relationships. Steve has written articles on Customer Service for The Massachusetts Municipal Association and authored the chapter on "Customer Service in Clinical Trials" for A Guide to Patient Recruitment and Retention, published by Thomson in April 2004. In addition to speaking at numerous organizational conferences and client events, Steve has been a guest speaker for The International Customer Service Association (ICSA) and for several libraries in Texas. Steve holds both BA and MS degrees in Education from Brooklyn College, Brooklyn, NY. New TLA Officers Briefings Online This new series of online tutorials is offered to help new TLA officers fulfill their responsibilities for their units. The information is divided into brief chapters for easier use. |
