WEBINAR Dealing with Difficult Situations (A to Z)

Printer-friendly versionPrinter-friendly version Share this
Wednesday, February 21, 2018 - 1:00pm


February 21, 1-2pm Central Time
AZ: Dealing with Difficult Situations

(Part of the A to Z series for Library Support Staff)
Julie Todaro

This program features advanced training in the art of customer service (both frontline and behind the scenes), including types and levels of service, scripts for consistency and training, coping with difficult situations (conflicts with patrons, coworkers, bosses) and articulated behavioral expectations.
Registration is free for TLA members, $45 for nonmembers. Group rates are also available.

Created on Jan 8, 2018 | Last updated January 08, 2018