July 28, 2016 - 1:00pm
This introductory program describes the role of the new maker technologies, as well electronic resources in the library, from databases to eBooks, and the role of social media. It includes basic techniques for working with these applications as well as the tools to use them,...
July 31, 2016 (All day) - August 4, 2016 (All day)
TLA's newly inaugurated Executive Leadership Immersion will prepare individuals and organizations to reach the next level of excellence. Current and aspiring directors and administrators will develop new skills to excel in high-level and senior leadership positions. With a...
August 25, 2016 - 1:00pm
The instructor discusses the “care and feeding” of physical materials including basic book repair and caring for media (DVD’s and CDRoms) as well as USB drives and other hardware peripherals.
September 15, 2016 - 1:00pm
This webinar covers information desk services and resources, including the patron interview, moving patrons among public service desks, reader’s advisory, and delivering information and assistance for paraprofessionals through online, digital and virtual services.
October 6, 2016 - 1:00pm
This program features advanced customer service training (frontline and behind the scenes) including types and levels of service, scripts for consistency and training, coping with difficult situations (conflicts with patrons, coworkers, bosses) and articulated behavioral...
December 8, 2016 - 1:00pm
Many support staff work side by side with library volunteers, or may even supervise them. This program provides “best practices” for interacting with unpaid library workers and some fundamentals of volunteer supervision.