August 13, 2015 - 2:00pm
Asset-Based Community Development is a model for civic improvement which builds stronger, more sustainable communities by building on the skills of local residents and the services of local institutions. Dr. Ling hwey Jeng, Director of the School of Library and Information...
August 25, 2015 - 2:00pm
Libraries can no longer exist in a vacuum, in order for our libraries to remain sustainable, we need to start building partnerships with individuals and organizations in our community.  By first identifying our own self-interests and understanding and acknowledging the...
September 24, 2015 - 11:00am
Whether you are "on stage" with the customers or "backstage", you need to know how to communicate! Communication techniques, how to listen, how to manage the avalanche of messages we get every day. Communication styles will be included in this session, as well as handouts with...
October 21, 2015 - 11:00am
This webinar covers issues for serving juvenile patrons, including basic teaching techniques, coping with disruptive behavior, and legal issues of patron access and “latchkey kids”.
November 18, 2015 - 11:00am
Many support staff work side by side with library volunteers, or may even supervise them. This program provides “best practices” for interacting with unpaid library workers and some fundamentals of volunteer supervision.
December 9, 2015 - 11:00am
Libraries, like other nonprofits and government agencies, need to make the most of their staff. Everyone needs to juggle multiple responsibilities. Learn how to better coordinate your projects and tasks to save time and effort while increasing productivity.