December 17, 2014 (All day) - January 4, 2015 (All day)
3355 Bee Cave Road, Suite AAustin, Texas 78746
The Texas Library Association office will be closed from Wednesday, December 17, through Friday, January 2. The office will reopen on Monday, January 5.
January 20, 2015 - 11:00am
This program explores the roles and responsibilities for non-librarians (library assistants, library clerks, etc.) in a 21st Century library. The session includes a broad overview of institutions as well as the basic processes, with particular attention to the key job functions...
February 18, 2015 - 11:00am
This program features advanced customer service training (frontline and behind the scenes) including types and levels of service, scripts for consistency and training, coping with difficult situations (conflicts with patrons, coworkers, bosses,) and articulated behavioral...
March 12, 2015 - 11:00am
This webinar gives support staff best practices for public servive with both do’s and don’ts; time management; and the role of communication.
April 2, 2015 - 11:00am
This session begins with the basics of acquisitions, cataloging, processing with an overview of technical services.
April 14, 2015 - 7:00am - April 17, 2015 - 10:00pm
Get ready to Sync Up!
May 12, 2015 - 11:00am
This webinar covers information desk services and resources, including the patron interview, moving patrons among public service desks, reader’s advisory, and delivering information and reference for paraprofessionals through online, digital and virtual services. 
June 4, 2015 - 11:00am
This introductory program describes the role of electronic resources in the library, from databases to eBooks. It includes basic techniques for working with these applications as well as the tools to use them, such as eReaders, smartphones, and tablets.
July 7, 2015 - 8:00am - July 10, 2015 - 6:00pm
At Annual Assembly, held in July in Austin, TLA officers and committees gather to plan the year's activities and events. Conference planning at assembly includes program proposals and scheduling. In addition to the work meetings, several programs and special activities are...
July 16, 2015 - 11:00am
The instructor discusses the “care and feeding” of physical materials including basic book repair and caring for media (DVDs and CD Roms) as well as USBs and hardware peripherals.