February 18, 2015 - 11:00am
This program features advanced customer service training (frontline and behind the scenes) including types and levels of service, scripts for consistency and training, coping with difficult situations (conflicts with patrons, coworkers, bosses,) and articulated behavioral...
February 19, 2015 - 2:00pm
Creating a heterogeneous workplace is a necessity in today's competitive, fast changing environment.  A team of panelists discuss how to use diversity to motivate, engage and connect your library staff to feel empowered and to recognized that their contributions make a...
February 24, 2015 - 2:00pm
Leaders from this young committee will discuss how the group collaborates with Texas authors to promote programming and reading in school and public libraries. CLICK HERE TO REGISTER
March 12, 2015 - 11:00am
This webinar gives support staff best practices for public servive with both do’s and don’ts; time management; and the role of communication.
March 19, 2015 - 11:00am
This session will give ideas on how to form relationships with nonlibrary organizations that have the same goals as a library. The facilitators have experience with organizations such as Rotary, local theatre, literacy volunteers, institutions of worship, YMCA, schools and...
March 24, 2015 - 3:00pm
Learn how to strengthen the library's role as a critical community partner. The speaker explains how libraries can employ news aggregation, community curation, and "data alchemy" to create (and create demand for) value-added community news and information. Social media and an...
March 31, 2015 - 10:00am
From Google's Ngram Viewer to Twitter Trends, from the World Bank to Google Public Data Explorer, the prevalence of Big Data (and its analysis and collection) opens a door to new kinds of integrated library instruction for many classes. Librarians can teach their students how to...
April 2, 2015 - 11:00am
This session begins with the basics of acquisitions, cataloging, processing with an overview of technical services.
April 14, 2015 - 7:00am - April 17, 2015 - 10:00pm
Get ready to Sync Up!
May 12, 2015 - 11:00am
This webinar covers information desk services and resources, including the patron interview, moving patrons among public service desks, reader’s advisory, and delivering information and reference for paraprofessionals through online, digital and virtual services.