2008 Texas Library Association Conference

Books, Bytes, and Beyond
April 15-18, 2008
Dallas, Texas

The Library Support Staff Round Table is sponsoring the following events at the 2008 TLA Conference.

Baby Duck Syndrome: Changing Staff Attitudes

Friday, April 18
8:00-9:50 am
See Conference Program for Room Number.

Baby Duck Syndrome (imprinted ideas of outdated customer service) can hurt your relationships with library customers. Swim past “that’s how it’s always been done.” Empower staff members at every level to provide excellent customer service. Have fun learning in customer-focused group activities.

Presenters:
Sandra Dies, Circulation Manager, Harris County Public Library

LSSRT Business Meeting

The Library Support Staff Round Table Business Meeting will immediately follow the above program.

For more information about the 2008 Texas Library Association Annual Conference, please visit the official TLA Annual Conference website at http://www.txla.org/conference/conf.html.

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