RESPONDING TO CHANGE: INNOVATIVE IDEAS FOR REFERENCE SERVICES

Linda Evans
RRT Chair
Welcomes attendees.

Susan Norrissey
RRT Vice-Chair/Chair-Elect
Introduces the speakers

Miriam J. Rodriguez
Multicultural Services Supervisor
Irving Public Library

Miriam Rodriguez discussed providing and enhancing reference service for non-English-speaking populations.

Jeff Elliott
Assistant Director of the Academic Assistance and Resource Center
Stephen F. Austin State University

Jeff Elliott discussed the training of student assistants to staff the Information Desk under a tiered reference model

Tina Oswald
Head of Reference
Stephen F. Austin State University

Tina Oswald talked about her library's move from traditional reference service to tiered reference service.
Handout Word PDF

Francis A. May
Coordinator of User Education and Outreach
University of North Texas Libraries

Francis May spoke about the challenges of developing reference services for distance learning students.
Handout Word PDF
URLs Handout Word PDF