2005 CONFERENCE PROGRAM
Wednesday, 6 April 2005
Noon-1:20 p.m.
REFERENCE THIS! CUSTOMER SERVICE

Jesse Ephraim
Introduces the speaker

Kerry McGeath
Library Director
Southlake Public Library
Kerry McGeath discussed applying the key principles of good customer service to library operations.
Copyright ©2005, Reference Round Table, TLA
Send comments and suggestions to: Beth Thomsett-Scott, bscott@library.unt.edu
Last Modified: April 2005
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