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2005 CONFERENCE PROGRAM

Wednesday, 6 April 2005
Noon-1:20 p.m.

REFERENCE THIS! CUSTOMER SERVICE


Jesse Ephraim
Introduces the speaker


Kerry McGeath
Library Director
Southlake Public Library

Kerry McGeath discussed applying the key principles of good customer service to library operations.


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Send comments and suggestions to: Beth Thomsett-Scott, bscott@library.unt.edu
Last Modified: April 2005