RRT NEWSLETTER

SPRING 2005

RRT 2005 CONFERENCE PROGRAM

REFERENCE THIS! CUSTOMER SERVICE

Wednesday, April 6, Noon-1:20 PM

Learn basic customer service concepts and receive suggestions for applying them in a library environment.

Speaker: Kerry McGeath, Library Director, Southlake Public Library

A short Reference Round Table business meeting will follow the program and the official presentation of the 2005 Outstanding Texas Reference Source Award will precede the program.

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Copyright ©2005, Reference Round Table, TLA
Send comments and suggestions to: Beth Thomsett-Scott, BScott@library.unt.edu