Section Contents

Section I: The Basics 

Sample Communications Plan
  • Mission Statement
  • Key Messages
  • Audiences
  • Communications Goals
  • Strategies
  • Tactics
  • Evaluation
Utilizing Volunteers to Help with PR
  Using Electronic Communications
to Bolster PR Efforts
  • Web Event PR Venues
  • Good Elements, Bad Elements
  • Good Elements-Planning
  • Bad Elements-Planning
  • How to
  • Recommendations
10 Big Ideas for Promoting Libraries  Resources and Subsection Credits

Section II: The Press

News Releases Letters to the Editor
  • Considerations
  • Sample Letters 
Guest Columns/Editorials How to Create a Media List
  • Free Resources
  • Who to Contact
Editorial Board Meetings
  • Requesting a Meeting
  • Roles and Preparation
  • Tips on Participants’ Roles
  • Following the Meeting
How to Cultivate Relationships with Media

What NOT to Do

  Using Media Relations Tools: How and When
  • Pitch Letter
  • Media Alerts
  • Fact Sheets
  • Biographies
  • Backgrounder
  • FAQs
  • Sample Letter pdf
Media Training
  • Interview Do’s and Don’ts
  • Interview Techniques
Issues Management
Messaging
Crisis Management
  • Crisis Communications
  • Responsibility
  • What Is a Crisis?
  • Risk Assessment
  • Potential Crises
  • Crisis Communications Team
  • Media Training for Spokespeople
  • Placeholder Statements | Sample pdf
  • Crisis Team Procedures
  • Emergency Management Team
  • Technology
  • Using Human Resources and Legal Counsel
  • Media Contact Worksheet pdf

Section III: The Public

Planning Special Events   Setting Up a Speakers Bureau
  • What Is a Speaker’s Bureau?
  • Purpose
  • Key Elements
  • Topics
  • Clarity of Purpose
  • How to Support and Prepare Speakers

Section IV: Decision Makers

Communicating in Writing
  • Emailing vs. Letters
  • Who Are You Addressing
  • Your users
  • Setting Priorities
  • Show the Crisis
  • Show Success
  • Checklist
  • Templates and Samples
Communicating in Person
  • Appointments
  • Scheduling
  • Who to Talk to
  • Assumptions about Decision Makers
  • Be Targeted
  • Outcomes
 
  • Get Others to Argue Your Points
  • Follow Up
  • Negotiate
  • Questions and Scripts
  • Testimony
  • Samples
Building Relationships
  • Tips
  • Climate
  • Be Reasonable
  • Contacts
  • Outcomes
State Employee Guide
Home Contents Intro 1-Basics 2-Press 3-Public 4-Decision Makers Job Sites